DMG MORI：服务立行，客户导向 Service Excellence，Customer Oriented

温 馨 提 示 函

尊敬的DMG MORI 客户：您好！

由于受新型冠状肺炎疫情的影响，今年的春节假期相对往年，时间长了很多。

在您准备恢复生产，开动机床之前，敬请仔细阅读以下的温馨提示，减少或避免机床出现不必要的故障和损坏：

一、机床开机前的环境条件检查1车间环境温度要求

DMG MORI 的产品，要求使用环境的温度为20-22 度, 最低温度不得低于18度, 相对湿度低于75%，如果温度过低,会造成机床的控制系统自我保护,不能正常工作。

2 电源电压

机床一段时间停用后，在开机前必须检测机床电源电压，要等电源电压稳定了才能开启机床的电压开关。

DMG MORI 产品对电源电压的要求是400Vac或者200Vac(日本/天津工厂生产)， 允差±5%。

开机前，请检查电网电压值，包括相序，是否缺项。接线端子是否牢固？

3 压缩空气的供应

开机前先检查机床供气压力大小在0.5~0.65Mpa范围内，气源必须干燥（气源质量差直接影响到光栅尺，主轴，电磁阀等零件寿命），过滤芯是否需要更换。

4 加工液的液位检查

检查切削液位是否满足日常工作所需；是否变质需要更换。

5 电池电压的检查

机床一般都配置有数据存储单元，电池的电压不足，提供的电流不能满足数据存储的需要，会造成数控机床的参数程序等丢失。

如果您不清楚电池的具体位置，请邮件给我们：Service_China@(暂不可见)，收到您的邮件后，我们热线工程师会尽快联系您，或者拨打我们服务热线电话：400 820 0969 进行咨询。

6 急停按钮的位置

开机前，请将机床上各位置的急停按钮，设置为释放状态。如：手控盒，操作台，电控柜。

7 冷油机/水冷机 液位检查

请检查设备配置的冷油机/水冷机的液位，需要的话，进行必要的补充或者更换。

8 检查机床的润滑油以及液压油是否充足

根据容器上面标识的最低液位进行检查，并补充。

需要时，请联系我公司服务部/备件部进行咨询和购买。

二、开机过程中的注意事项

在开机过程中，需要留意屏幕上的信息提示，特别是红色的信息。

如果有异常情况，进行拍照，并及时联系DMG MORI的热线支持团队。

三、开机后的操作

开机后注意各轴及工装夹具间的干涉。

正常开机后，建议对机床进行坐标轴的回参考点操作。

对机床进行预热运行，确保各轴充分润滑。

执行程序的空运行，检查各功能是否正常运行。
四、部分备件交期将延长

受疫情的影响 ，德国汉莎航空已取消所有来往中国航班， 受此影响，从德国订购的部分备件交期将会延长，但我们正尽一切努力协调备件运输，若有任何紧急或预期的备件需求，请您尽早与我司联络订购， 避免影响机床的正常生产。

我们也已准备好针对您的紧急需求，提供一对一针对性多元化的解决方案，我们已经准备好了，随时为您提供技术支持。如果需要，请邮件给我们：Service_China@(暂不可见)或者拨打我们服务热线电话：400 820 0969 进行咨询。

衷心祝愿您2020 年，一切顺利。

德马吉森精机机床贸易有限公司

2020-02-11

Friendly Reminder

Dear DMG MORI China Customers：

Due to the outbreak of new Coronavirus, the Chinese new year holiday of this year is much longer than usual.

Before you are ready to resume production and start machine operation, please kindly read the following tips carefully to reduce or avoid unnecessary machine failure and damage：

Please carefully check the environment conditions before starting the machine.

1、Requirements for workshop environment temperature

For DMG MORI machines，the environment temperature is required to be 20-22 degrees, and the minimum temperature shall not be lower than 18 degrees. And the relative humidity is less than 75%. Low temperature environment will cause the control system of the machine tool protect itself and cannot work properly.

2、Power supply voltage

If the machine has been out of production for a period of time, the Power Voltage of the machine must be checked before start-up, and the voltage of the machine can only be started when the power voltage is stable.

The power supply voltage requirements for DMG MORI products are 400Vac or 200Vac (produced in Japan/Tianjin plant), with the tolerance of ±5%.

Before machine start-up, please check the grid voltage value, including the phase sequence, whether there are missing items. Are the wiring terminals connected firmly？

3、Supply of compressed air

Check the air supply pressure of the machine is within the range of 0.5~0.65Mpa before starting the machine, and the air source must be dry (the poor quality of the air source directly affects the service life of the grating gauge, spindle, solenoid valve and other parts), and whether the filter element needs to be replaced.
4、Check the level of coolant

Check whether the coolant level meets the needs of daily work or needs to be replaced for deterioration.
5、Check the battery voltage

The machine tools are generally configured with data storage unit, if the battery voltage is insufficient, the current it provided can’t meet the needs of data storage, which will cause the loss of CNC machine parameters and other procedures.

Please feel free to contact us by email if you don’t know the specific location of the battery: Service_China@(暂不可见),Our hotliner expert will contact you as soon as possible after receiving your email. Or you can call our service hotline: 400 820 0969 for consultation.
6、The location of emergency stop button

Before starting up the machine, please set the emergency stop button of each position on the machine to the release status. Such as: hand control box, operating station, electronic cabinet.
7、Oil cooler / Water cooler liquid level inspectionPlease check the oil cooler / water cooler level of the equipment and make replenishment or replacement if necessary.

8、Check whether the lubricating oil and hydraulic oil of the machine are sufficient or not

Check and replenish according to the lowest liquid level marked above the container.

If necessary, please contact our service / spare parts department for consultation and purchase.

Attention matters during startup.

During the machine starting up, you need to pay attention to the information prompt on the screen, especially the red information.

If there is anything unusual situation, take photos and contact the hotline support team of DMG MORI.

Operation after startup.

Pay attention to interference between each shaft and fixture after start-up.

After the machine start-up, it is recommended to operate the reference point of the coordinate axis.

Warm-up the machine to ensure full lubrication of the shaft.

Execute the air-run of the program, check whether the function is normal.

The delivery of certain spare parts will be postponed.

Affected by the outbreak, Lufthansa has canceled all flights to and from China, as a result, delivery of certain spare parts from Germany would be postponed, but we are making every effort to coordinate internally, if you have any emergency case, please feel free to contact us to release your PO as soon as possible, to avoid effect on production at your machine tools.

We are also ready to provide customer-oriented/one-to-one solution upon your urgent inquiry. We are ready to provide technical support at any time when you need.

If necessary, please email us though the email address: Service_China@(暂不可见) or feel free to call our service hotline: 400 820 0969 for inquiry or questions.

Sincerely wish you all the best in 2020！

DMG MORI Machine Tools Trading Co., Ltd

2020-02-11

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